Contact Information
Have questions or need assistance? Reach out to our support team: We're here to help you succeed!
People usually ask these
To cancel your order, send a cancellation request directly to the seller. Please note that cancellations are subject to the seller’s policies. If the product has already been opened or is defective, include these details in your request for faster processing.
If you receive a defective product, contact the seller immediately to report the issue. Provide detailed information and photos of the defect. The seller will guide you through the return or exchange process according to their policy.
No, you do not need a credit or debit card to create a shop on K7Tracks Marketplace. However, you will need to provide bank account details to receive payments from your sales. This ensures that your earnings are transferred securely and directly to your account.
You can track your order by asking the seller for a tracking number or proof of shipping. The seller will provide the necessary information to help you monitor the delivery status of your purchase.
To get a refund, contact the seller and initiate the return procedure. Follow the seller’s return policy, which typically includes returning the product in its original condition. Once the seller receives the returned item and approves the refund, your money will be returned to you through the original payment method.